Complaints Procedure

Guidelines for Complaints Procedure (Parents)

Parents are encouraged to make their own decision about the appropriate member of staff in the College School to whom their complaint should be made. If in doubt, however, the points below offer some guidance:

• If a complaint to a classroom teacher is of a minor nature and easily resolved then the teacher and parent should act together to resolve the issue between them.
• If the complaint is of a more substantial nature the teacher should refer the complainant to a more senior member of staff in the appropriate area.
• If the matter cannot be resolved at this level it should be referred to the Principal. Failing resolution, the parent may request that the matter be referred to the Chairman of the College Board who, together with the Board, is the final authority on matters concerning the College.

In all instances of complaint the College’s representative shall record the issues and steps which have been taken to resolve any complaints. The Principal, or senior members of staff, may choose to interview students without parents or staff members being present.

Guidelines for Complaints Procedure (Students) 

Students are encouraged to make their own decision about the appropriate member of staff in the College to whom their complaint should be made. If in doubt, however, the points below offer some guidance:

• The teacher and student should act to resolve a minor complaint to the satisfaction of both parties. If the student feels he cannot raise the matter directly with the staff member concerned, he may approach his Home Room teacher, the School Chaplain or another staff member.  
• If a satisfactory resolution is not achieved, or if the matter is of a substantial nature, the matter should be referred to an appropriate senior staff member.
• Failing a resolution at that level the matter should be referred to the Principal for appropriate action.
• A record of the issues and steps taken to resolve the matters should be kept by the College’s representatives. 

To download the College's Complaints and Grievances Policy, click below:

GBC Complaints and Grievances Policy